Data Security
The protection of your personal data is important to us. This privacy statement explains what kind of personal data we collect from you through our website and how we use that data. Finora.gr, in compliance with personal data protection legislation, stores your personal information on a secure central server. In application of Law 2472/1997 "on the protection of the individual from the processing of personal data" as currently in force and in compliance with EU Regulation 2016/679, Directive 2016/680 on General Data Protection of the EU (GDPR), the personal data of all customers that come to our knowledge in the context of a transaction, are recorded by our company in a data file and may not be transmitted further in Greece or abroad unless the transfer of data is required by law. If you are under the age of 16, you must have parental consent before using the services of this website.
Finora.gr takes all appropriate measures to ensure the security of the user's/customer's communications and the confidentiality of the information and data transmitted in accordance with the applicable legislation. However, finora.gr does not guarantee the security of data transmitted via networks to the extent that the protection of such data is not achieved by taking appropriate security measures imposed by law and the relevant any direct, indirect, positive, consequential, material or non-material damage that the user may have suffered from accessing the Internet.
Who we are and how to contact us
The website www.finora.gr is the online store, which is the electronic presence of the company "FINORA PLUS" (Tax ID: 154725449 GEMI No.: 177518705000). The headquarters of the company is located in Thessaloniki, at the address Gianni Chalkidi 47, 54249, Thessaloniki, tel. 2310307790.
You may contact us with any questions or other inquiries regarding the collection and use of Personal Data or this privacy statement and to exercise your rights under the Personal Data Protection Act at e-mail: info@finora.gr.
Information about your Rights
The legislation provides for data subjects the right to request the controller to access and rectify or erase personal data or restrict the processing concerning the data subject or to object to the processing, as well as the right to data portability and the right to withdraw any consent you have given with future effect.
For relevant issues you can contact the "Personal Data Protection Authority: 1-3 Kifissias Street, 115 23 Athens, Greece"
01. General Conditions
The company reserves the right to freely modify or revise the terms and conditions of use and transactions from the online store, whenever it deems necessary. Since the online store is constantly being expanded, updated and improved in terms of the products offered, it is natural that this policy is also updated. It is recommended that the individual user/customer be informed on his/her own initiative at regular intervals of any changes to the content of this privacy policy, which may be amended from time to time without prior notice. Contracts through the online store are drawn up in Greek.
02. Information on the products sold
The presentation of the products for sale in this online store has the character of an invitation to users to submit a proposal for the preparation of a contract, however such presentation does not constitute in any way a commitment of the company for the availability and adequacy of the products displayed. Therefore, the company is bound by the accuracy, truth and completeness of the information presented in the online store, with regard to the identity of the company and the transactions provided through the online store, however, the company, in good faith, is not responsible and is not bound by entries of electronic data that were made by mistake/overlap in common experience and is entitled to correct them at any time it becomes aware of their existence. The photos of the products are indicative.
03. Limitation of liability of the company
The company does not guarantee the availability of the products displayed in the online store, but informs the interested user/customer based on the data kept for the availability or not and undertakes, in case of change of these data, to inform him/her in time about the unavailability. The online store provides information on the content (e.g. names, information, photos, illustrations) and properties of the products available via the website, as they are in reality. Under no circumstances shall the company be liable for any damage (which may consist of loss of profits or data) that the user of the online store or a third party may suffer from any cause related to the operation or not of this online store of the COMPANY, the use of it or the inability to provide products and information available through it or from any unauthorized interference by third parties to products and information available through it.
04. Use of hyperlinks
The links that may be included in this online store, lead to pages of the store or in some cases may lead the user to go from this (online store) to websites of third party providers, businesses, etc. These associated websites are not under the control of the company, therefore the company is not responsible for the contents of any such website or any link included in an associated website. The company is not responsible for internet broadcasts or any form of transmission received from any linked website. Without the use of such links being obligatory for the user/customer, the company may provide such links in its online store only to facilitate the use of the online store, and in no case does the use of such links imply that the company approves or accepts their content.
05. Protection of Personal Data
With the sole purpose of serving each user / customer, the company has created a simple and friendly to use online store, in which during the order is entered by the user / customer specific information regarding the processing of the order and are safeguarded by the company. This Privacy Statement and the attached Terms and Conditions of Use of this website describe the method of data collection from this online store, the use of this data and the terms and conditions of use of this website. This Privacy Statement refers exclusively and only to the personal data of the user/customer, which the user/customer enters voluntarily when placing an order on this website, in order to achieve direct and effective communication between the user/customer and the online store, to provide the user/customer with answers to any questions he/she may have and, ultimately, to be assisted with the execution of his/her order.
Whenever you choose either through the online ordering process or through the telephone ordering process to provide us with your e-mail address and/or your mobile phone number and/or the details of the payment method you choose, e.g. credit and/or debit card, you simultaneously choose the provision and keeping of your personal data by us. finora.gr will never make use of your personal data for purposes other than those mentioned in this text.
06. Information collection
In order to provide you with the best possible service, it is important that you provide us with specific information relating to the processing of your purchases, which is kept by us.
The information collected through the e-shop is used to measure the traffic on the company's website, to determine the requirements of users/customers for the products offered and to facilitate transactions with the company, which does not distribute e-mail addresses or other information concerning users/customers. For the users of the online shop it is possible to visit it without being required to disclose their identity, unless they wish to do so. However, it is necessary to provide their personal data in case they wish to order products through the online shop.
Use of Information
This online store collects the following types of information about users. In particular, it collects:
- data that the user provides in order to execute the order,
- data that the user provides when logging in through another platform (e.g. through social media (facebook, google, etc.).
When completing any order form in the online store, the customer's details are requested such as:
- the full name
- the address
- the postal code of the area where you live
- his/her e-mail address
- the telephone number
- and the method of payment of the order.
In addition, more specific information may be requested, such as shipping - delivery details of an order, pricing details or details of a requested offer. The company makes use of the information provided during the electronic submission of the form in order to contact customers on issues related to the delivery of the order, confirmation and identification of the customer in any necessary case. Also to inform about new or alternative products offered by the online store.
07. Access to Information
Every order processing requires the collection of personal data for delivery or booking of an order. Also the use of a credit card, for the charging of which documents identifying the data of the legitimate holder are required the first time only, is guaranteed in every case.
Any document and document certifying and declaring the identity of the customer remains strictly confidential and is checked only by the competent responsible department of the online store. The provision of personal data of the user/customer means that he/she consents to the use of such data by the employees of this online store for the purposes mentioned above.
This online store requires its employees and website maintainers to provide its users/customers with the level of security referred to in this Privacy Statement. In no other case can this online store finora.gr share with others the personal data of the user/customer, without his/her prior consent, unless this is required through legal channels and under specific conditions permitted or imposed by law or under a court decision, the collection, use and disclosure of personal data, which have been provided.
08. Information processing
This online store allows its users to have access to correct, change, supplement or delete data and information that they have entered themselves. If they choose to delete information, the online store will act to delete this information from its records immediately. For the protection and security of the user, the online store will ensure that the person making the changes is indeed the same person as the user. Changing or correcting the user's personal data can be done through the registration page of the email. It is made clear that the company makes every effort to protect the personal data of each user/customer, but the protection of passwords to the e-shop website is entirely up to the user/customer.
09. Cookies Policy
The online store has the ability to use cookies as part of the facilitation and operation of services through its website. Cookies are small files (text files), which are sent and stored on the user's/customer's computer, allowing websites, such as this online store, to operate smoothly and without technical anomalies, to collect multiple user choices, to identify frequent users, to facilitate their access to it, and to collect data to improve the content of the website. Cookies do not cause damage to users' computers and the files stored on them. Cookies are used to provide information and process orders. Their use is absolutely necessary in order for the website of this e-shop to function properly and smoothly.
What are cookies?
Cookies are pieces of information, which in the form of small text, usually consisting of letters and numbers, are stored in the browser of the operating system you use (Safari, Chrome, Firefox, etc.), helping to make our site more efficient. Cookies do not cause damage to users' computers or to the files stored on them. The information stored in cookies is used for identification purposes. This allows us to operate our website in an efficient manner and to monitor the behaviour of visitors to the Site. finora.gr uses cookies to provide users with information and to process the services provided through the website.
Different types of cookies:
- Essential cookies (strictly required): They allow the execution of basic functions of the site, such as adding products to the basket and storing products in the wishlist. By necessary cookies we mean those that have been assessed as necessary from a technical - functional point of view, as without them a (secure) connection to the website cannot be established in order to carry out the connection to the website or in general to provide the internet service specifically requested by the user. For cookies of this category, the law does not require your prior consent. For all other categories of cookies and in accordance with Law 3471/2006, art. 5, the installation of "cookies" is only allowed if the subscriber or user has given his/her consent after being clearly and extensively informed, for this reason finora.gr does not install them unless you give your consent through the pop-up window for cookies on our website.
- Preference Cookies: These cookies "remember" your preferences when you browse our site, such as your choice of colours or search filters when supported, so that we can recommend the right products based on your needs. Preference cookies allow a website to remember information that changes the way the website behaves or looks, such as your preferred language or the region you are in.
- Advertising (Marketing) cookies: Marketing cookies are used to serve ads that may be of interest to you based on your Internet browsing habits. These cookies, provided by content and/or advertising providers, may combine information collected by our website with other information independently collected by other networks or websites about your browser activities. If you choose to remove or disable these cookies, you will still see ads, but they may no longer be relevant to your interests. At any time you can change the cookie settings installed by our website by clicking on the relevant "Cookies" link at the bottom of our website. For more detailed information on the cookies used, the function they perform by category, their duration, their recipients and how they are managed, please contact us.
- Performance and Statistical Analysis Cookies ( Analytics): They enable us to evaluate the effectiveness of the various features of our site so that we can continually improve the experience we offer you. If you provide your consent, finora.gr uses cookies for the statistical analysis of the operation of the website, the measurement of traffic and certain other elements of the effectiveness of the operation of the site, which are provided to us in a form that cannot directly identify you.
Specifically:
Third party vendors, including Google, may display Company advertisements on internet sites.
Third-party vendors, including Google, may use cookies to inform, optimize and display advertisements based on the user's previous visit to the finora.gr website. Users may opt out of such use of cookies by Google here.
You can set your browser to inform you each time a cookie is downloaded and you can decide whether to accept or reject it. In this case, please note that you may not be able to use all the features of the site.
Finora.gr may use Google Analytics features for display advertising (e.g., re-marketing, Google Display Network display reports, Doubleclick Campaign Manager integration and demographic and interest reports).
Using the Ad settings, visitors can opt out of Google Analytics for display ads and customize their Google Display Network ads.
Here are the available exception options Google Analytics for the web.
To finora.gr complies with the Google AdWords interest-based advertising policy and their restrictions for sensitive categories and uses iterative marketing with Google Analytics for online advertising.
Finora.gr and third-party vendors, including Google, use both an original manufacturer cookie (such as the Google Analytics cookie) and a third-party cookie (such as the DoubleClick cookie) to inform, optimize and display advertisements according to some users' previous visits to its website.
Finora.gr and third-party vendors, including Google, use both an original manufacturer cookie (such as the Google Analytics cookie) and a third-party cookie (such as the DoubleClick cookie) to run reports on how finora.gr's ad impressions, other uses of advertising services and interactions with these ad impressions and advertising services relate to visits to the finora.gr website.
Finora.gr may use the data from Google's interest-based advertising or third-party audience data (such as age, gender and interests) with Google Analytics.
More about how Google uses personal data can be found here.
10. Transaction Security
This online store is committed to ensuring the security and integrity of the data it collects about the users of its website, so it has adopted procedures that protect the personal data that users enter on its website or provide by any other means. These procedures protect users' data from any unauthorized access or disclosure, loss or misuse, and alteration or destruction. They also help to certify that this data is accurate and used correctly.
All payments made using a card are processed through the secure online payment platform with encryption. Encryption is a way of encoding information until it reaches the intended recipient, who will be able to decode it using the appropriate key.
11. Acceptance of Privacy Policy terms
The use of the website of this e-shop by each user/customer means unconditional acceptance and consent to this Privacy Statement, as well as to the terms and conditions of use of the website that have been announced through it.