Finora Plus makes every effort to ensure that the nutritional supplements you order reach your hands as soon as possible and in excellent condition.
1. Shipping Address and Documents
- The products are shipped to the exact address indicated by the Customer when submitting their order.
- Each shipment is accompanied by the retail receipt or invoice and the shipping note.
- Exception: The Customer may indicate a different delivery address for the products (e.g., as a gift) and a different address for sending tax documents.
2. Responsibility for Recipient Information
- The Customer bears sole responsibility for the accuracy and completeness of the shipping and contact information (e.g. name, address, telephone number, postal code) provided.
- In the event of an error or omission in the information provided by the Customer, Finora Plus cannot be held responsible for any delay or failure to deliver the product. Any re-delivery costs in this case are borne by the Customer.
3. Shipping Method and Cost
- Our online store collaborates with reliable courier services in order to ensure the safe transportation of sensitive dietary supplements.
- Shipping costs are borne by the customers and are calculated automatically. The Customer is informed in detail about the exact final cost of the shipment, including the cost of cash on delivery, before the final submission of his order.
- Deliveries take place on working days, from Monday to Friday.
4. Delivery Times
A. Preparation and Shipping Time:
- All orders are usually processed and shipped within 1 to 3 business days from the day payment is confirmed.
B. Estimated Delivery Time:
- The total delivery time depends on the destination (e.g. within Thessaloniki - Attica, province towns, islands, hard-to-reach areas).
- Usually, the delivery time by courier is 1-5 additional business days.
C. Exceptions and Delays:
- Please note that shipping times may take longer during periods of increased traffic (e.g. holidays), in case of extreme weather conditions or force majeure (e.g. strikes).
- Finora Plus makes every effort, but bears no responsibility for delays in delivery that are beyond the Company's control.
5. Product Availability
- While every effort is made to inform you about product availability, there is always a small chance of unexpected shortages (even after order confirmation).
- In the event of a product shortage or unavailability, the Company will immediately contact the Customer via e-mail or telephone or text message, in order to:
- Inform him of the new delivery date.
- Propose the delivery of an equivalent product.
- Proceed to cancel the order (in whole or partially) and refund any money paid, without interest, within a reasonable period of time.
6. Multiple Products and Shipping Orders Splitting
- If an order includes products with different delivery times (e.g., one immediately available and one on order), the delivery time for the entire order is based on the longest delivery time.
- However, Finora Plus reserves the right to split shipping orders (sending available products earlier). In this case, the Company will inform the Customer via e-mail, who can agree or request the total shipment.